CUSTOMER SERVICE

I. General terms and conditions

II. Privacy Policy

I. General terms and conditions.

1. General conditions

General conditions of the online shop www.lilijolie.com are formulated according to the Slovene Law of Customer Protection (ZVPot-UPB2) and are in line with the Slovene legislation. General conditions of the operating activities cover the functioning of the on-line shop, user’s rights and business relations between provider and buyer. Online shop www.lilijolie.com is managed by company Parsus d.o.o.

 

2. Prices

All prices in the online shop www.lilijolie.com are in euros (EUR) with tax included. The prices can change without a previous notification. Prices and discounts are valid at the time of the purchase. Special offers are limited on certain period and are highlighted in our online shop.

 

3. Import taxes, localised duties and VAT payments

For shipments outside of the EU, the seller (Lili Jolie) has to state the retail value of all goods contained in the shipment. Shipments outside of the EU may be subject to import duties and taxes, as well as shipping and handling fees, which are levied once a shipment reaches the destination country. The customer is considered the 'importer on record' and as such must comply with all laws and regulations, including import duties and tax, levied by the country in which you are receiving the goods. Customs policies vary from country to country; please contact your local customs office for further information.

 

4. What to do if I want more information about the products or I encounter problems during the purchase process?

  • send us an e-mail with your questions to info@lilijolie.com or
  • call us to +386 1 32 00 896 during our working hours (Monday 9h-16h, Tuesday, Wednesday, Thursday 9h-18h, Friday 9h-15h)
 

5. How to buy products at the online shop www.lilijolie.com?

To buy products from our online shop, you first need to select the product by putting it in to the shop cart and then you follow the instructions, which will lead you to the final payment. You can search products by different filters (size, brand, gender, heel height and product type). All products that are shown in our online shop are in stock. However, if a technical error occurs, it could happen that our stock is incorrect. In this case we will inform you about it and cancel your order without any financial consequences. When you find a product that suits your needs, click the button “Add to cart”. You can add more products to the cart. To remove the products from the shopping cart click the button “Remove” next to the product that you do not wish to buy. When you finish with selection of the products, click the button “Buy” next to your shopping cart.

 

6. In what period of time will I receive the ordered products?

We will do our best to deliver your ordered products as fast as possible. Average delivery time is 2-4 days. You will get an e-mail notification when we will mail your order.

 

7. Delivery:

Your order is delivered by GLS or DHL (depending on the location). The costs of mailing depend on the destination:

  • Slovenia 4,00€
  • Croatia 6,00€
  • Bosnia and Herzegovina, Serbia, Montenegro, Macedonia 15,00€
  • European Union (except Cyprus and Malta) 12,00€
  • Rest of the world (with Cyprus and Malta) 45,00€


Free delivery on EU orders (except Cyprus and Malta) over 100,00€.



8. Payment terms:

Online shop www.lilijolie.com provides the following methods of payment:

  • credit, debit or payment card (Visa or MasterCard)
  • PayPal
  • by direct payment to Parsus d.o.o. account (The offer is valid 5 business days from the date of your order. If the amount of your order will not be settled within 5 business days after the order, your order will be canceled.)
  • at delivery (COD) - only for delivery addresses in Slovenia
 

9. How can I return the goods if I am not satisfied?

When buying at Lili Jolie online shop you do not risk anything. When buying online it can happen that the product does not fit right or does not fulfill your expectations. You can always return it and we give you back your money.
Please send the items you wish to exchange/return to our address: Parsus d.o.o., Brnčičeva 13/71, 1231 Ljubljana-Črnuče, Slovenia.

When can I return the goods?

  • You can return undamaged and unused goods in the original packaging within 14 days from receiving the order and we will return you the money.
  • You can also exchange the product for a different one. Send it back to us undamaged and unused in the original packaging and we will send you a new product. Please know you will have to cover the shipping costs. The product can be exchanged on the basis of the original invoice that you received from us.
 

10. Is my personal data safe?

Your personal data that you will give us in order to buy products from our online shop is secured and no third party has the access to it. Our data protection policy is the following:

  • We always tell you how we will use the data that you insert on our web site. This data is never accessible to any third party.
  • Customer data is stored on a safe server to which only authorized persons have access.
  • Our customer data is never sold or rented to any third party.

II. Privacy Policy

What type of data do we collect?

Parsus d.o.o. collects the following personal data for business needs: name and surname, billing address, delivery address, e-mail address, phone number, coded password and other data the users enter into forms on the Lilijolie.com website. Parsus d.o.o. is not responsible for correctness of data entered by the user.
To ensure safety and traceability, we also collect the IP addresses from which the users access our website. The website uses cookies to provide web services, advertising systems and other functions which could not be provided without cookies. Each individual user is assigned a session cookie at the beginning of each visit, which helps with identification and monitoring of the shopping cart. You can check the list of the cookies we use here.


The manner and the purpose of personal data processing 

By using the Lilijolie.com website, the user agrees to the rules and general terms and conditions applicable at the time of use, which are published on the same website. All changes of the rules and general terms and conditions are regularly published on the website, including the manner and purpose of processing of the collected personal data.

Parsus d.o.o. as data manager may use the data in anonymised summarised form for the purpose of statistical analyses. Parsus d.o.o. shall not transfer the user data to unauthorised third persons.

-          Subscription to the e-Newsletter:


The users can subscribe to the e-Newsletter to be informed of the novelties, marketing activities and other promotions, until the cancellation of subscription. For the purpose of e-Newsletter subscription, Parsus d.o.o. collects the following data: e-mail, IP address and, if the users subscribes as a registered member, name, surname, address, phone number and date of birth.

After sending the form with entered e-mail address, a confirmation mail is sent to the given e-mail address. By confirming the subscription via the confirmation mail, the user is subscribed to Lili Jolie’s e-Newsletter until cancellation (the so-called opt-in confirmation). The user can request at any time, in written format or by clicking the Unsubscribe button in the e-Newsletter, that the personal data managers temporarily or permanently stops using his/her personal data for the purpose of direct marketing. The request will be granted within 15 days from receipt of the demand, as prescribed by the law. The user can also request the transfer of data or consultation of the data. The manager, Parsus d.o.o. commits to diligent protection of data in accordance with the personal data protection legislation. Parsus d.o.o. sends out the e-Newsletter via the ElasticEmail application.

-          User registration:


In the Lilijolie.com online store, each individual can sign-up as registered user. The content of the online store is also available to anonymous, unregistered users (guests). The registered users must enter the required data as part of the registration process. Each registered user has his/her own user name and confidential password. The user must ensure that only he/she and authorised persons will have access to his/her user name and password. The user is responsible for any content he/she writes on the Lilijolie.com pages. 

When the user signs-up, the Parsus d.o.o. company will use the entered data until cancellation to process the user’s purchase order, prepare relevant offers and for the purpose of marketing analyses to improve the sales process. The data may be used for remarketing purposes. The registration allows the user to monitor past purchases and shortens the purchasing procedure. Parsus d.o.o. stores the data until cancellation of registration in accordance with Slovene legislation. The user can cancel the registration at any time by sending an e-mail to dpo@parsus.si.

-          Purchase order as a guest:


If the user purchases articles as a guest, Parsus d.o.o. will use the entered data to process the purchase order. In accordance with the Article 86 of the Value Added Tax Act, Parsus d.o.o. as a taxable person is obliged to ensure storage of invoices related to supply of goods or services on Slovene territory at least 10 years after the end of the year on the invoice, which means that the data on the invoice is also stored for this period.


Contact forms and sending of e-mails 

By sending specific question to Parsus d.o.o. via contact forms or e-mail addresses published on the website, the users entrusts the manager with the entered data. The data will be used to provide answer to the user’s question. The e-mail addresses published on the website are not personal, but professional addresses. This means that they are not bound to one physical person and that the data sent in this way can be processed by different persons in order to answer the user’s question quickly and efficiently. By sending an e-mail via the website or to the addresses published at the website, the user agrees to general terms and condition of the Lilijolie.com website.

User’s rights

The user can request at any time to consult the personal data the data manager can process, and can demand its limitation, deletion, correction or transfer. Any questions related to personal data protection on the Lilijolie.com website can be sent to the e-mail address dpo@parsus.si.

How do we ensure data safety?

The data the user sends via contact formats on Lilijolie.com pages or in other ways (via e-mail, phone, etc.) is confidential and processed in accordance with the applicable Slovene legislation. Parsus d.o.o. will protect personal data and prevent data abuse. The personal data will be used only for the purposes the user agreed to. The personal data can only be accessed by persons authorised by Parsus d.o.o. (employees, contracting partners) in possession of the correct user name and password. The user is also responsible for protection of the personal data by securing his/her user name and password. 

For any user personal data transfer, Parsus d.o.o. uses the SSL technology which encodes all information sent with the purchases. The information on the credit card used to pay for the order, if the user selects this type of payment, is transferred in a coded format directly from the user’s computer to the bank’s authorisation server.

Transfer of data to authorised partners

All the data that the user entrusts to the manager is confidential. Parsus d.o.o. shall not transfer it to unauthorised third persons. Parsus d.o.o. may transfer the personal data to trustworthy partners or to fulfil legal obligations in accordance with the applicable Personal Data Protection Act. The data may be transferred to:

- Data processing and IT companies who ensure undisturbed operation of the website and improve it (server hosting, e-mail marketing, etc.);

- To marketing agencies for the purpose of remarketing (in encrypted format);

- To companies that ensure smooth purchasing procedure (PayPal, courier services, etc.) – but only in the scope needed for successful implementation of the order;

- To competent institutions, if provided by the law (courts, etc.).

All partners who have access to the personal data are obliged to handle it with due care and in accordance with the European legislation.

Agreement 

By using the Lilijolie.com website, the user agrees with the general terms and conditions published on the website. All changes of the general terms and conditions are regularly published on the websites, including the manner and purpose of processing of the collected personal data.

Connection to social networks

By clicking on the icon of the social network (Facebook, Instagram) on Lilijolie.com website, the user can access the Parsus d.o.o. profiles on social networks and the posts of other profiles whose content is related to Parsus d.o.o. Clicking on the buttons with the icons allows the social network to quickly provide the user with relevant information based on his/her online activity.


The personal data manager is:
Parsus d.o.o., Brnčičeva 13, 1231 Ljubljana-Črnuče, Slovenija, SI 35932619.
Any questions about privacy and personal data processing can be sent to dpo@parsus.si.

We wish you a pleasant shopping!