UVJETI POSLOVANJA

 

1. Opći uvjeti

Opći uvjeti Internet trgovine www.lilijolie.com su sastavljeni u skladu sa Zakonom o zaštiti potrošača (ZVPot-UPB2) te su u skladu sa važećim slovenskim zakonima. Opći uvjeti poslovanja se odnose na rad Internet trgovine, prava korisnika te na odnos ponuđača i kupca. Internet trgovinom www.lilijolie.com upravlja tvrtka Parsus d.o.o.

 

2. Cijene

Sve cijene na Internet trgovini www.lilijolie.com su navedene u eurima (EUR), uključuju porez i mogu se promijeniti bez prethodnog upozorenja. Cijene i popusti vrijede u trenutku naručivanja. Trajanje akcijskih ponuda je vremenski ograničeno i označeno je na vidljivom mjestu u našoj Internet trgovini.

 

3. Uvozni porez, lokalizirane carine i plaćanje PDV-a

Za pošiljke izvan EU, prodavač (Lili Jolie) mora navesti maloprodajne vrijednosti svih proizvoda sadržanih u pošiljci. Pošiljke izvan EU mogu biti predmet uvozne carine i poreza, kao i pristojbe otpreme i rukovanja, koja je nametnuta nakon što pošiljka dodje u zemlju odredišta. Kupac se smatra uvoznikom i mora biti u skladu sa svim zakonima i propisima, uključujući uvozne carine i poreza, koje je nametnula zemlja u kojoj se prima robu. Carinska politika se razlikuje od zemlje do zemlje; molimo kontaktirajte vaš lokalni carinski ured za daljne informacije.

4. Što učiniti ako se pojave problemi pri kupnji ili ako želim više informacija o proizvodima?

  • nazovite nas na telefon +386 1 32 00 896 za vrijeme radnog vremena (ponedjeljak 9h-16h, utorak, srijeda, četvrtak 9h-18h, petak 9h-15h).
 

5. Kako naručim artikle u Internet trgovini www.lilijolie.com? 

Da bi naručili artikle iz naše trgovine, morate ih ubaciti u košaricu i nastaviti put do blagajne. Proizvode možete tražiti preko različitih filtera (veličina, proizvođač, vrsta proizvoda ...). Sve proizvode koji su prikazani imamo na zalihi. Zadržavamo pravo na kompjutersku pogrešku i promjenu zalihe i zato ne garantiramo stopostotnu ispravnost iste. U slučaju pogreške bit ćete obaviješteni i mi ćemo stornirati vašu kupnju.  Kada pronađete proizvod koji vam odgovara, kliknite na gumb “Dodaj u košaricu”. U košaricu možete staviti više proizvoda i bez problema ih izvaditi. To napravite pritiskom na gumb “Izbriši”. Kada završite sa kupovinom, kliknite na gumb “Završi kupovinu“, koji se nalazi na ekranu pored vaše košarice.

 

6. U kojem vremenskom roku dobijem naručeni proizvod?

Potrudit ćemo se da proizvod dobijete što prije, najkasnije 10 dana od narudžbe.

Isto tako, obavijestit ćemo vas putem elektronske pošte o potvrdi vaše narudžbe i dostavi artikla.

 

7. Dostava:

Pošiljke dostavlja GLS ili DHL (zavisi od lokacije).

Troškovi poštarine:

  • Slovenija 4,00€
  • Hrvatska 6,00€
  • Bosna i Hercegovina, Srbija, Crna gora, Makedonija 15,00€
  • Europska unija (osim Cipra i Malte) 12,00€
  • Ostali svet (s Ciprom i Maltom) 45,00€


Dostava je besplatna za narudžbe u EU (osim Cipra i Malte) iznad 100,00€.

8. Načini plaćanja:

Internet trgovina www.lilijolie.com omogućuje sljedeće načine plaćanja:

  • kreditnom/debitnom karticom (Visa ili MasterCard)
  • PayPal sistemom
  • dirketnom uplatom na račun Parsus d.o.o. (Ponuda vrijedi 5 radnih dana od datuma vaše narudžbe. Iznos se mora uplatiti u roku 5 radnih dana, inače će narudžba biti otkazana.)
  • plaćanje pouzećem (COD) - samo za dostavu u Sloveniji
 

9. Koje su mogućnosti povrata robe?

Prilikom kupnje u našoj trgovini ništa ne riskirate. Svi znamo, da se prilikom kupnje putem interneta može dogoditi, da vam kupljena veličina cipela ne odgovara ili da kupljeni proizvod nije ispunio vaša očekivanja. U tom slučaju, proizvod možete zamijeniti ili vam vratimo novac.

Mogućnosti zamjene ili povrata proizvoda:

  • Proizvod možete vratiti u originalnoj ambalaži neoštećen (i nenošen) u roku 14 dana od preuzimanja pošiljke i mi ćemo vam vratiti novac.
  • Proizvod možete i zamjeniti. Pošaljite nam ga nazad i mi ćemo vam poslati drugi željeni proizvod. U tom slučaju, obavezni ste snositi troškove poštarine povrata i ponovnog slanja proizvoda.
  • Postoji i mogućnost, da ga zamijenite u OUTLET trgovini, Brnčičeva 13, GTC zgrada, lokal 71, Ljubljana-Črnuče.
  • Robu možete zamjeniti samo sa originalnim računom, koji ćete dobiti putem e-maila.
 

10. Jesu li moji osobni podaci sigurni?

Vaši osobni podaci, koje ćete nam poslati, su zaštićeni i nisu dostupni trećoj osobi. U slučaju da nam na stranici www.lilijolie.si ponudite bilo koje osobne podatke, zaštit ćemo vašu privatnost. Naša politika vezana za sigurnost vaših podataka je slijedeća:

  • Korisnicima uvijek detaljno objasnimo na koji način upotrebljavamo podatke koje upisuju u različite obrasce na internet stranici. Svi ti podaci nisu nikada dostupni trećim osobama.
  • Podaci o našim kupcima su sigurni, do tih podataka imaju pristup samo ovlaštene osobe.
  • Podatke o našim korisnicima ne posuđujemo, ne prodajemo i ne dozvoljavamo da ih upotrebi treća osoba.

 

Privacy Policy

What type of data do we collect?

Parsus d.o.o. collects the following personal data for business needs: name and surname, billing address, delivery address, e-mail address, phone number, coded password and other data the users enter into forms on the Lilijolie.com website. Parsus d.o.o. is not responsible for correctness of data entered by the user.
To ensure safety and traceability, we also collect the IP addresses from which the users access our website. The website uses cookies to provide web services, advertising systems and other functions which could not be provided without cookies. Each individual user is assigned a session cookie at the beginning of each visit, which helps with identification and monitoring of the shopping cart. You can check the list of the cookies we use in the bottom right corner of the website.


The manner and the purpose of personal data processing 

By using the Lilijolie.com website, the user agrees to the rules and general terms and conditions applicable at the time of use, which are published on the same website. All changes of the rules and general terms and conditions are regularly published on the website, including the manner and purpose of processing of the collected personal data.

Parsus d.o.o. as data manager may use the data in anonymised summarised form for the purpose of statistical analyses. Parsus d.o.o. shall not transfer the user data to unauthorised third persons.

-          Subscription to the e-Newsletter:

The users can subscribe to the e-Newsletter to be informed of the novelties, marketing activities and other promotions, until the cancellation of subscription. For the purpose of e-Newsletter subscription, Parsus d.o.o. collects the following data: e-mail, IP address and, if the users subscribes as a registered member, name, surname, address, phone number and date of birth.

After sending the form with entered e-mail address, a confirmation mail is sent to the given e-mail address. By confirming the subscription via the confirmation mail, the user is subscribed to Lili Jolie’s e-Newsletter until cancellation (the so-called opt-in confirmation). The user can request at any time, in written format or by clicking the Unsubscribe button in the e-Newsletter, that the personal data managers temporarily or permanently stops using his/her personal data for the purpose of direct marketing. The request will be granted within 15 days from receipt of the demand, as prescribed by the law. The user can also request the transfer of data or consultation of the data. The manager, Parsus d.o.o. commits to diligent protection of data in accordance with the personal data protection legislation. Parsus d.o.o. sends out the e-Newsletter via the ElasticEmail application.

-          User registration:

In the Lilijolie.com online store, each individual can sign-up as registered user. The content of the online store is also available to anonymous, unregistered users (guests). The registered users must enter the required data as part of the registration process. Each registered user has his/her own user name and confidential password. The user must ensure that only he/she and authorised persons will have access to his/her user name and password. The user is responsible for any content he/she writes on the Lilijolie.com pages. 

When the user signs-up, the Parsus d.o.o. company will use the entered data until cancellation to process the user’s purchase order, prepare relevant offers and for the purpose of marketing analyses to improve the sales process. The data may be used for remarketing purposes. The registration allows the user to monitor past purchases and shortens the purchasing procedure. Parsus d.o.o. stores the data until cancellation of registration in accordance with Slovene legislation. The user can cancel the registration at any time by sending an e-mail to dpo@parsus.si.

-          Purchase order as a guest:

If the user purchases articles as a guest, Parsus d.o.o. will use the entered data to process the purchase order. In accordance with the Article 86 of the Value Added Tax Act, Parsus d.o.o. as a taxable person is obliged to ensure storage of invoices related to supply of goods or services on Slovene territory at least 10 years after the end of the year on the invoice, which means that the data on the invoice is also stored for this period.


Contact forms and sending of e-mails 

By sending specific question to Parsus d.o.o. via contact forms or e-mail addresses published on the website, the users entrusts the manager with the entered data. The data will be used to provide answer to the user’s question. The e-mail addresses published on the website are not personal, but professional addresses. This means that they are not bound to one physical person and that the data sent in this way can be processed by different persons in order to answer the user’s question quickly and efficiently. By sending an e-mail via the website or to the addresses published at the website, the user agrees to general terms and condition of the Lilijolie.com website.

User’s rights

The user can request at any time to consult the personal data the data manager can process, and can demand its limitation, deletion, correction or transfer. Any questions related to personal data protection on the Lilijolie.com website can be sent to the e-mail address dpo@parsus.si.

How do we ensure data safety?

The data the user sends via contact formats on Lilijolie.com pages or in other ways (via e-mail, phone, etc.) is confidential and processed in accordance with the applicable Slovene legislation. Parsus d.o.o. will protect personal data and prevent data abuse. The personal data will be used only for the purposes the user agreed to. The personal data can only be accessed by persons authorised by Parsus d.o.o. (employees, contracting partners) in possession of the correct user name and password. The user is also responsible for protection of the personal data by securing his/her user name and password. 

For any user personal data transfer, Parsus d.o.o. uses the SSL technology which encodes all information sent with the purchases. The information on the credit card used to pay for the order, if the user selects this type of payment, is transferred in a coded format directly from the user’s computer to the bank’s authorisation server.

Transfer of data to authorised partners

All the data that the user entrusts to the manager is confidential. Parsus d.o.o. shall not transfer it to unauthorised third persons. Parsus d.o.o. may transfer the personal data to trustworthy partners or to fulfil legal obligations in accordance with the applicable Personal Data Protection Act. The data may be transferred to:

- Data processing and IT companies who ensure undisturbed operation of the website and improve it (server hosting, e-mail marketing, etc.);

- To marketing agencies for the purpose of remarketing (in encrypted format);

- To companies that ensure smooth purchasing procedure (PayPal, courier services, etc.) – but only in the scope needed for successful implementation of the order;

- To competent institutions, if provided by the law (courts, etc.).

All partners who have access to the personal data are obliged to handle it with due care and in accordance with the European legislation.

Agreement 

By using the Lilijolie.com website, the user agrees with the general terms and conditions published on the website. All changes of the general terms and conditions are regularly published on the websites, including the manner and purpose of processing of the collected personal data.

Connection to social networks

By clicking on the icon of the social network (Facebook, Instagram) on Lilijolie.com website, the user can access the Parsus d.o.o. profiles on social networks and the posts of other profiles whose content is related to Parsus d.o.o. Clicking on the buttons with the icons allows the social network to quickly provide the user with relevant information based on his/her online activity.


The personal data manager is:
Parsus d.o.o., Brnčičeva 13, 1231 Ljubljana-Črnuče, Slovenija, SI 35932619.
Any questions about privacy and personal data processing can be sent to dpo@parsus.si.

 

Želimo vam ugodnu kupovinu!